OBSESSED BY CUSTOMER SATISFACTION

DENIS BRETAGNOLLE, DIRECTOR OF THE EQUIPMENT AND INTERCONNECTIONS DIVISION. 3 PRIORITIES: ZERO DEFECTS, OPTIMIZE COSTS AND MEET THE DEADLINES.
JEAN-FRANÇOIS BONNEFOUS, AIRBUS DIRECTOR OF OPERATIONS AND STRATEGY. LET’S PUT EVERYTHING IN PLACE TO DELIVER - ON TIME! - TO THE COMPANIES AND ELATE THE PASSENGERS.
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New business ambitions, the global requirement level is even higher and …there are opportunities for those who want to seize the occasion. This was in essence the message of the first supplier’s convention organized by the Latécoère Group on June 29th in Toulouse.

They came from all over Europe, Korea, and the USA.  In all, 130 representatives of Latécoère Group’s partners came to hear the information at its source.  A group who is “back in the game!” exclaimed Frédéric Michelland, its managing director.  In a particularly evolving market environment, the competitivity, the reliability and the level of innovation of the group’s service providers will be decisive.  At stake:  more business for all the actors.

A message of excellence was relayed by Jean-François Bonnefous, in charge of Airbus operations and strategy.  The message specifically highlighted the increased ramping-up of programs, delivery times, and quality.

A group who is “back in the game!”

Frédéric Michelland